Remote monitoring is a service by which we can keep tabs on the health and stability of your computer without having to come into your office and interrupting your work. It is an essential tool we use to ensure your computer is doing well.
The way it works is pretty straightforward: we install a lightweight program on your PC (or Mac as the case may be) which allows us to see the significant system information from our office–remotely. This way if there is something going on with your hardware or software that could effect the performance of your machine, we can see it and alert you before it becomes a serious issue. If the antivirus stops working for some reason, it lets us know. If your hard drive starts getting too full we know about it. Simply put, this service gives us some IT premonition that can save you trouble in the future.
In addition to that we can also set up remote access to your computer for you and us. This feature allows you to connect to your computer no matter where you are! If you’re traveling or out of the office and need to access some data on your computer that isn’t with you, you can simply and securely log in and get access. This also allows us to come into your computer and help you with technical issues at a moments notice remotely from our office. This can be a very helpful and time saving feature for getting the issues you might run into solved within minutes…rather than waiting for the IT tech to drive all the way over to your business.
Remote access and remote monitoring are the latest tools in the computer consulting and IT fields that can really help in minimizing your computer headaches and making the technology side of life a bit easier.